Reimagining Safety

In 2021, Northampton’s Policing Review Commission released Reimagining Safety, a community-driven report calling for a new approach to emergency response. Residents, experts, and first responders agreed that many 911 calls, especially those involving mental health, substance use, wellness checks, conflict, or housing concerns, needed a response rooted in care, not enforcement. Traditional first responders were routinely asked to fill roles they were not designed or trained to perform, increasing stress on police, fire, and EMS systems, and increasing the risk of harm or escalation for community members.

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